Refund policy

RETURN POLICY

We trust that you’ll be thrilled with your purchase, but in the unlikely event of an issue with your product, contact us within 7 days so that we can either fix or replace your product. If the product is damaged during shipping, take pictures of the packaging and contents immediately so that we can follow the necessary steps for resolution.

How to Contact Us About an Issue

To report an issue with your order, email josh@killerdock.com within 7 days of receiving your product. Please include:

  • Your name and order number
  • A short description of the issue
  • Clear photos of the product and, for shipping damage, the packaging

We will review your request and contact you with next steps. Please do not send a product back to us without first contacting us, so that we can confirm the right resolution and where the product should go.

Damage During Shipping

If your product arrives damaged, take pictures of the packaging and contents immediately, before you discard any packaging, and email them to josh@killerdock.com. Prompt photos help us resolve shipping claims quickly.

Fix, Replace, or Refund

Our goal is to fix or replace your product. If we approve a refund instead, it will be issued to your original payment method once the resolution is complete. Your bank or card issuer may take additional time to post the credit to your account.

Warranty Claims

Issues that come up after the first 7 days may be covered by our limited lifetime warranty against workmanship and materials. See our Warranty policy for details.

Questions

For any question about this Return Policy, email josh@killerdock.com.

Warranty

All Killerdock products are covered by a limited lifetime warranty against workmanship and materials. Killerdock will inspect all products and determine if failure was due to workmanship or materials. For damage determined to be the result of defect, Killerdock will promptly repair/replace the product with no charge. Upgrades and model changes are not available for warranty replacement.

Damage or failure resulting from normal wear and tear, misuse, negligence, accidents, theft, unapproved alterations, intentional damage, loss, or acts of God are not covered. All claims will be reviewed once received and you will be contacted with next steps.

To make a warranty claim, email Killerdock with a description of your claim, and provide pictures that clearly represent damaged product. More information may be requested to process your claim.

How to Submit a Warranty Claim

Email your claim to josh@killerdock.com. To help us review it quickly, please include:

  • Your name and order number, or other proof of purchase
  • The product name or model
  • A description of the issue
  • Pictures that clearly represent the damaged product

Related Policies

Problems discovered when your product first arrives, including shipping damage, are handled under our Return Policy. Use of KillerDock products is also subject to our Hold Harmless provision and Terms of Service.